Review submissions

Submissions is the inbox for messages sent through your site's contact forms and catalog inquiry forms. Always check the selected site before reviewing a request. Your CMS Inbox access determines which submissions and handling controls you can use; content-editing access alone does not provide inbox access.

Find a request

1. Select the intended site and open CMS → Inbox → Submissions.
2. Use Search, Owner, Status, submission type, and the received-date range to narrow the list. Choose Unassigned in Owner to find requests without a responsible person. Clear filters when you want to see the full queue again.
3. Open a submission. Review the sender's contact details, received time, language, and message. For a Catalog inquiry, also check the requested products and quantities.
4. If an attachment is included, use Preview in the attachment card to inspect it. If the preview cannot open, check whether your browser blocked the new window and try again.

Opening a request does not by itself change its handling status. Assign an owner, reply, and update its status as you work through it.

If a request is missing

Confirm the organization and selected site, then check your filters. If you cannot open the inbox or a request, ask the site's administrator to review your CMS Inbox access.

If a visitor's form did not produce a submission, ask the site administrator to check form settings and the security required for public forms.